Answering Your Questions
What is the earliest that I can drop off?
We open at 8 am, Monday through Saturday.
What is the latest I can pick up?
Anytime before our closing time which is 6 pm on Monday, Tuesday, Thursday and Friday. We do close at 4 on Saturday.
Can I pick my pet up on Sunday?
We are available 7 days per week; however we do limit our Sunday hours to between 4 and 5:30 in the afternoon. To staff porperly for Sunday service it is necessary to charge for the day of departure, but you will never be charged an additional service fee. You are our guest.
How are Charges Calculated?
Think of us like a Hotel…we charge for your day of arrival. Our check-out time is 1 p.m. If you check-out before 1 p.m. you are not charged for that day. On weekdays, Monday through Saturday, if you get a bath or groom on your day of departure, you are allowed late check-out without paying for the day. Sunday is the only day that we do not provide late check-out service.
What do I need to bring with my dog or cat?
Personal Belongings:
We provide bedding for both dogs and cats. We use double sided fleece pads that are washed daily. If you think your pet will be happier with a bed from home, please feel free to bring it along. Also, toys and chews are good to keep your pet occupied. The only thing that we do not allow is rawhide products.
Food:
We feed a high quality diet to all of our boarders, but if your pet is on a special or prescription diet you will always want to bring food from home. We prefer that you bring your food in a rigid, plastic container or zipper bag, but it is not necessary to portion meals out.
If your pet is under one year of age, has a sensitive stomach or is elderly, we recommend not changing their diet. Otherwise, our food should work very well. Please do not bring bowls from home; we would prefer to use ours.
Is Someone on the premises 24 hours?
More than 15 years years in business has proven to us that the cats and dogs actually look forward to us going away and leaving them to the peace and quite of the evening. There is more than adequate staff time scheduled to take care of our quest’s daily needs. With our security system, we have never worried a minute about leaving our own pets and show dogs at All Kreatures.
Vaccinations?
Our Vaccination requirement is simply this; we go by the protocol of your Veterinarian. We ask that you have documentation as to the date that Vaccinations were given and/or will be due. All Vaccinations must be given by or under the supervision of a Licensed Veterinarian.
Can you give medication and do you charge for this service?
We will be happy to give your pet any oral medication while staying with us at no extra charge. We will need for you to bring an adequate amount of the medication and precise instructions on how they are to be administered. We can administer sub-q medications with the permission of your Veterinarian. There will be a nominal fee of $3.00 per administration for this service.
What is the difference between a Kottage and a Conventional Kennel?
Our Kottages are set up like small rooms in your home. They have televisions, raised beds and several services not included in the Conventional Kennel. Our Conventional Kennel is a unique set-up that functions like an indoor-outdoor kennel, but the outdoor section is inside a climate controlled building which allows the dog to have the full use of the enclosure during poor weather and during the night.
If my dog will not go potty on cement or in gravel what will you do?
This is a common concern, especially with people who have the well house-trained dog. Usually, the dog will sense that they are in a doggy place and will go. Many people will bring potty pads and that works quite well. We will monitor your dog closely, especially on the first board and will make the needed adjustments to make sure that they are going potty.
