FAQs
Please feel free to call us at (865) 675-0799 to ask any questions not covered in the below FAQ. We want you to feel comfortable with our services and know how to plan your stay with us.
Ask about our COMPLEMENTARY Day Care for first-time Guests!
We love our Military and proudly offer a 15% discount with valid ID.
What is the earliest I can drop off my pet?
What is the latest I can pick up my pet?
Our front desk closes at 5:30 pm on Monday, Tuesday, Thursday and Friday. We do close at 2:00 pm on Wednesday and Saturday.
Can I pick up my pet on Sunday?
Can my pet stay if they have a cone or are recovering from surgery?
For the safety and well-being of all our guests, we cannot accept pets wearing cones or recovering from recent surgery. Dogs with fresh surgical wounds or other medical conditions that require special care should not board with us. We recommend waiting until your pet has fully healed and is cone-free before booking a stay. If you have any questions about your pet’s specific needs, feel free to contact us—we’re happy to help guide you on the best care options.
How are my boarding charges calculated?
What are the primary advantages of boarding over in-home pet care?
What do I need to bring with my dog or cat?
Personal Belongings:
We provide bedding for both dogs and cats. We use fleece pads that are washed daily. If you think your pet will be happier with a bed from home, please feel free to bring it along. Also, toys and chews are good to keep your pet occupied. Please, no rawhide products or breakable dishes.
Please do not bring more than:
- (1) bed & (1) blanket per pet
- Food in container or pre-measured bags
- Treats
- Medications
- (3-4) toys
**Medications and supplements MUST be in a separate container from their food and labeled clearly
Food:
We feed Nature’s Select Super Premium Pet Foods to our guests, but if your pet is on a special or prescription diet you will always want to bring food from home. We require that you bring food in a container or pre-labeled and pre-measured bags of food for each meal. NO DOG FOOD BAGS ALLOWED. Just be sure that you bring enough food to meet the daily feeding requirements for your pet’s stay with us. We understand circumstances may arise, please do not bring more food than is needed for the duration of your pet’s stay.
If your pet is under one year of age, has a sensitive stomach or is elderly, we recommend not changing their diet. Otherwise, our food should work very well. Please do not bring bowls from home; we would prefer to use ours.
Is someone on the premises 24 hours?
What is the vaccination requirement?
Can you give medication and do you charge for this service?
Do you accept pets from out of town/state?
Unfortunately not. You and your pet MUST be within 20 miles of Knoxville, TN to board or have an appointment at All Kreatures. We require all pets on-site to have a relationship with a local veterinarian. This ensures the safety of our guests and the safety of your pet should care be needed for any reason. Thank you for your understanding!
What is the difference between a Kottage, Guest House, and our Conventional Kennels?
How often will my dog go out to potty?
If my dog will not go potty on cement or in gravel what will you do?
What is your policy for dogs over the age of ten?
Older pets removed from a normal environment are placed under a great deal of stress. If they are not used to us, it is even more stressful. That being said, dogs are accepted at All Kreatures up until 14 years old. All dogs over 10 must have received a wellness check in the last year from your veterinarian.
There are also restrictions on the type of medication that we can administer. Pets needing sub-q medications or fluids, or any substance consistent with a pet with a chronic, life-threatening condition cannot board with us. We recommend that you speak to your Veterinarian for referral. If you have any questions about your pet’s condition and our policies, please give us a call!
Will my pet be allowed to play with other pets?
What happens if I'm running late for a grooming appointment?
If you are running more than 15 minutes late for a grooming appointment, we ask that you please call our office to reschedule ASAP. Any appointment that is 15 or more minutes late will be subject to a late fee and reschedule. We apologize for any inconvenience!